Shipping policy

Thank you for shopping with HAJAR.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery

• We currently deliver across the United Arab Emirates.
• Estimated delivery time: 1–5 business days, depending on your location.
• Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

Shipping Charges

• Shipping fees are calculated at checkout.
• Free delivery may be available for selected orders and promotional offers.

  Incorrect Address

  • Customers are responsible for providing accurate shipping information.
  • HAJAR is not responsible for delays or failed deliveries caused by incorrect addresses.

  Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 24 hours of delivery with photos of the item and packaging.
  • We will review the issue and provide an appropriate resolution.

  Contact Us

  If you have any questions regarding shipping, please contact our customer support team.